Shipping policy
Shipping Policy
Last Updated: 24 August 2026
At CuteWoods Private Limited, we carefully pack every order to make sure your wooden toys reach you safely. This Shipping Policy explains our shipping, dispatch and delivery process.
1. Order Processing & Dispatch
Once your order is successfully placed and payment is confirmed, we begin preparing your order.
-
Our usual dispatch time is 5–7 working days.
-
Dispatch time may be slightly longer during festivals, sales, holidays or periods of high order volume.
-
Custom or personalised orders may require additional processing time. If applicable, the expected timeline will be communicated before processing the order.
-
You will receive an order confirmation after placing your order.
-
Once your order is dispatched, we will provide shipping/tracking details where available.
Please note: Dispatch time and delivery time are different. The 5–7 working days refers to the time required to prepare and dispatch your order.
2. Delivery Time
After dispatch, delivery time depends on your location and the courier/logistics partner.
Generally, delivery may take approximately:
-
Local/nearby locations: 2–4 working days
-
Other locations in India: 3–7 working days
-
Remote locations: Additional time may be required
These are estimated timelines and are not guaranteed delivery dates.
Delays may occur due to weather conditions, transportation issues, public holidays, high order volumes, natural events or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated based on the order, delivery location and applicable shipping rates.
The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping or promotional shipping offers. The applicable terms will be mentioned on the relevant offer or checkout page.
4. Shipping Address
Please make sure that your shipping address, PIN code and contact number are correct before placing your order.
CuteWoods will not be responsible for delays or failed deliveries caused by:
-
Incorrect address
-
Incomplete address
-
Incorrect PIN code
-
Incorrect phone number
-
Recipient being unavailable
-
Failure to respond to the courier
-
Refusal to accept the shipment
If an order is returned to us because of an incorrect or incomplete address or because the recipient was unavailable, additional shipping charges may apply if the order needs to be shipped again.
5. Order Tracking
Where tracking is available, we will share the tracking information once your order has been dispatched.
You can use the tracking details to check the current status of your shipment.
Please allow some time for the tracking information to be updated after dispatch.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on their delivery process.
Please ensure that someone is available at the delivery address to receive the package.
If the courier is unable to deliver the order after the applicable delivery attempts, the package may be returned to us.
7. Delayed or Lost Shipments
If your order has not been delivered within the expected delivery period, please contact us with your order number.
We will check the shipment status with the relevant courier or logistics partner and assist you as required.
In the event of a shipment being officially declared lost by the courier, we will work with the courier to resolve the issue and provide an appropriate solution in accordance with our applicable policies.
8. Damaged Packages
We take care while packing our products, but packages can occasionally be damaged during transportation.
If you receive a package that appears to be seriously damaged:
-
Take photographs of the package before opening it.
-
Record a video while opening the package, where possible.
-
Check the product carefully.
-
Contact us as soon as possible with your order number and photographs/videos.
This information helps us investigate the issue with the courier and provide the appropriate resolution.
For product damage, please refer to our Returns & Refunds Policy.
9. Partial or Missing Items
If any item appears to be missing from your order, please contact us as soon as possible after delivery.
Please provide:
-
Order number
-
Name of the missing product
-
Photographs of the package
-
Unboxing video, if available
We will review the issue and assist you accordingly.
10. Shipping Restrictions
At present, CuteWoods primarily ships orders within India.
If we introduce international shipping in the future, the applicable shipping charges, delivery timelines, customs duties and other conditions will be communicated separately.
11. Delivery to Remote Locations
Some remote locations, difficult-to-service PIN codes or areas outside regular courier networks may require additional delivery time or may not be serviceable.
If your location is not serviceable, we may contact you to discuss an alternative delivery option or refund the order, as applicable.
12. Changes to Your Shipping Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We will try to accommodate the request if the order has not yet been dispatched.
Once the order has been dispatched, we may not be able to change the delivery address.
13. Order Cancellation Before Dispatch
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can generally be considered only if the order has not yet been processed or dispatched.
For complete details, please refer to our Returns & Refunds Policy.
14. Force Majeure
CuteWoods will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
-
Natural disasters
-
Severe weather
-
Transportation disruptions
-
Strikes
-
Government restrictions
-
Public emergencies
-
Acts of God
-
Courier or logistics disruptions
-
Other unforeseen circumstances
We will make reasonable efforts to keep you informed and help resolve any delivery issues.
15. Contact Us
If you have any questions regarding your order or delivery, please contact us:
CuteWoods Private Limited
Website: cutewoods.com
Email: hello@cutewoods.com
Phone: +91 63813 55946
Address:
CuteWoods Private Limited
3/2, Keelavaanniyar Street,
Srimushnam & Post,
Kattumannarkoil,
Cuddalore – 608703,
Tamil Nadu, India.
